The Managed 3CX Telephony Service offers a unified communications platform tailored to businesses across various industries, including offices, logistics, multi-tenant buildings, OT environments, IoT networks, and hospitality. As a leading software-based private branch exchange (PBX), 3CX provides seamless voice, video, chat, and collaboration tools that are fully managed by an expert team, enabling organisations to focus on their core business operations.
This service integrates with existing infrastructure and can be deployed on-premise, in the cloud, or in a hybrid setup. It supports a wide range of devices, including desktop phones, mobile devices, and softphones, and enables businesses to streamline communication, reduce costs, and improve team collaboration.
The Managed 3CX Telephony Service offers a complete, secure, and scalable communication solution for businesses across diverse industries, including offices, logistics, multi-tenant environments, OT, IoT, and hospitality. With a wide range of unified communication features, integrated collaboration tools, and a fully managed service, 3CX delivers a cost-effective and flexible telephony solution tailored to the modern business landscape. By enabling seamless communication, improving team collaboration, and reducing costs, 3CX helps businesses thrive in today’s fast-paced digital environment.
Key features
Unified Communications: combines voice, video conferencing, instant messaging, and presence into a single platform, accessible from any device.
Full PBX Functionality: supporting traditional PBX features like call routing, IVR, voicemail, call transfer, call recording, and more, making it a complete telephony solution.
Multi-Platform Support: works seamlessly on Windows, macOS, Linux, iOS, and Android devices, allowing users to stay connected wherever they are.
Mobile and Remote Access: with mobile apps for Android and iOS enable employees to make and receive calls from anywhere, using their office phone number, improving mobility and productivity.
Integrated Web Conferencing: with built-in video conferencing and screen sharing tools enable teams to collaborate effectively without the need for third-party software.
Orbital SIP Trunking Integrations: providers to offer flexible, low-cost VoIP calling, reducing communication costs significantly.
Call Centre Features: providing advanced call centre capabilities such as call queues, detailed reporting, call statistics, and call recording for training and monitoring.
Live Chat Integration: integrates with website live chat functionality into the telephony system, allowing businesses to handle customer inquiries through chat and escalate them to voice or video calls when necessary.
CRM Integration: integrations with popular CRM systems like Salesforce, HubSpot, and Microsoft Dynamics, ensuring that customer calls are automatically logged and enabling more efficient handling of customer interactions.
Scalability: scales effortlessly from small offices to large enterprises, with the ability to add new users or locations without significant hardware upgrades.
Cost-Effective: eliminates the need for traditional phone lines and reduces calling costs with VoIP, while also lowering travel expenses through video conferencing.
Enhanced Security: with options that provides encryption for voice, video, and messaging, ensuring secure communications for sensitive business operations.
Managed Service: a fully managed service, offering 24/7 monitoring, updates, and support from a dedicated team of experts to ensure uninterrupted and optimised operation.
Related solutions
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Deployment Models: including Cloud, on-premise, hybrid
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VoIP Support: fully compatible with Orbital’s SIP trunks
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Unified Communications : features including Voice, video conferencing, instant messaging, presence, file sharing
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Call Management: features which includes Call routing, IVR, voicemail, call transfer, call queues, call recording
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Mobile Access: with native apps for Android and iOS
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Video Conferencing: built-in, up to 250 participants, screen sharing, remote assistance
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CRM Integration: integrates with Salesforce, HubSpot, Microsoft Dynamics, and more
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Call Centre: features including call queues, agent performance stats, live call monitoring, reporting
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Scalability: supports from five to thousands of users across multiple locations
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Browser-Based: admin Console through centralised management through an intuitive web-based dashboard
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API Integrations: with Open API’s for custom integrations
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Managed Service Level: 24/7 monitoring, system updates, and proactive support
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Licensing Model: per-user or per-channel licensing with flexible upgrade options
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Unified Platform: for all communication Needs, with a single platform for voice, video, messaging, and collaboration, the 3CX Telephony Service streamlines business communications, reducing complexity and enhancing productivity.
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Improved Mobility and Flexibility: users can work from anywhere using the mobile apps or softphone, staying connected to office communications on the go, which is ideal for remote teams or mobile employees.
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Cost Savings: by using SIP trunking and VoIP, businesses significantly reduce traditional phone line costs. The integrated web conferencing feature also helps reduce travel expenses and the need for third-party conferencing tools.
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Easy Integration: with Business Tools such as integration with CRMs and other business tools ensures seamless communication workflows, improving customer interactions and reducing manual data entry.
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Scalability: for growing businesses, whether for a small office or a large multi-tenant building, 3CX can easily scale to accommodate more users, locations, and devices, ensuring that businesses don’t outgrow their communication system.
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Enhanced Collaboration: built-in video conferencing and instant messaging enhance team collaboration, making it easier to communicate across locations and departments, while supporting real-time decision-making.
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Simplified Management: the intuitive, browser-based management console makes it easy for IT teams to configure and manage the system from anywhere, while the managed service option ensures the system remains optimised and up to date.
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Secure Communications: with encryption for calls, video, and messaging, 3CX provides secure communications, protecting sensitive business information from potential threats or breaches.
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Customer Satisfaction and Support Efficiency: integrates live chat and call centre features enable businesses to better serve their customers, improving response times, and allowing customer service teams to manage multiple communication channels more effectively.
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Reliable and Managed Operations: with the fully managed service offers peace of mind with continuous monitoring, proactive updates, and expert support, ensuring high availability and minimised downtime.
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Suitable: for Multiple Industries with features tailored for offices, logistics, multi-tenant buildings, OT environments, IoT devices, and hospitality, 3CX offers solutions for various business needs, from traditional office communication to IoT and industrial use cases.
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Offices: streamlines communications for office-based employees, integrating voice, video, messaging, and CRM systems into a single, easy-to-use platform.
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Logistics and Supply Chain: enables teams spread across different locations or warehouses to communicate efficiently using mobile apps, improving coordination and real-time decision-making.
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Multi-Tenant Buildings: provides a flexible and scalable communication system that can cater to the needs of different tenants while maintaining separate lines and configurations for each business.
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IoT Networks: facilitates communication between teams managing IoT devices and networks, offering real-time messaging and voice calls to troubleshoot and manage connected systems.
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Hospitality Industry: enhances guest services by integrating telephony systems with CRM platforms, allowing hotels or resorts to offer personalised services and seamless communication between staff.